Testimonials

Dear Randy:

I am taking this opportunity to express our strong satisfaction regarding the quality of your product and related installation by Jerry's Quality Carpet team on Monday, January 25, 2010. Please convey this positive message to his group as well. We found them easy to work with and very focused on quality in their workmanship and the handling of furniture in our home.

This message is being sent to you to tell you how pleased I was with my recent carpet purchase at your Lakewood Store at 9840 W Colfax.

Your sales person, Carol A. McBride treated me with courtesy, answering all my questions, and providing me with suggestions to enable me to make a decision. We spent significant time looking at samples and evaluating possibilities. McBride never left me with the feeling that I was being rushed, or gave me ambiguous answers.

Additionally, McBride and her manager Donna were able to be price competitive with another carpet supplier I had visited prior to going to Carpet Mill Outlet Stores.

These actions made it easy to decide who to purchase from, with Carpet Mill Outlet Stores easily becoming the winner.

Finally, I left with the distinct feeling that should any problems arise with this order, McBride would be there to help resolve them.

It seems to me that employees like Carol McBride can't help but to enhance the success of any business.

Dear Jim,
I am writing to you to tell how wonderful CyndiLee Bennett and John (your vinyl installer) have been to work with.

We met CyndiLee in the final stages of building our new home before she moved to the Lakewood store. She was patient and creative with a great sense of humor. She helped us sort through all the options for our home and the new furniture we were buying. After closing on the house, we called CyndiLee and discovered she'd moved to the Lakewood store. We insisted on continuing to work with only her as we felt she had established a strong relationship with us and understand our needs. She came to our home, helped us finalize our plans and order our area rugs and vinyl. She even took the time to look at some of the accent paint options we are considering and offer her opinions.

Enter John the wonderful vinyl installer. He did such a great job installing the vinyl in the 340SF back room to my brand new 2000SF art studio in my new home that on the spot we ordered vinyl for our heater room which he installed this week. During that installation, we mentioned that our area rugs should be in and he offered to check on them, pick them up and deliver them to us when he returns Monday evening to install our cove molding. He has been proactive and meticulous in his installations. He showed me where the seams are and I still can't see them. He made sure that my general contractor understood that we needed quarter round installed on top of the vinyl so it wouldn't curl (for which I'm so grateful).

In short, both John and CyndiLee have been a delight to work with and I've been recommending them and your store to all of our friends who admire our carpet and vinyl. I've copied CyndiLee on this email but I don't have an email address for John, so I'd appreciate you forwarding this email to him. It's nice to know that people notice when you go above and beyond.

I wanted to send a E-mail to someone in management of Carpet Mills Outlets to say THANK YOU for having a wonderful, caring, and knowledge-driven employee at the west Colfax store in Colorado. Her name is CyndiLee Bennett. I was in need of finding carpet for a lady that is disabled and Ms. Bennett was so very professional and honest as well as attentive. If only more companies valued this type of service from the people they hire. She deserves special recognition for her grace as a person and salesman for Carpet Mills.

Jim,
I just wanted to send along a thank you for putting me in touch with Donna and helping me with a couple of my flooring projects. We are getting one of our floors installed this Thursday and will be doing the kitchen next. I just really appreciate you helping me out with this.

Donna has been absolutely incredible to work with. She is accommodating, responsive and very informative with regard to flooring. In addition, she's fun to work with and she establishes a lot of trust with her clients. Thank you for putting me in touch with her! When she and I saw each other, we recognized each other from when we were in your television spot together! Go figure!

Thanks again for such great service, Jim. We are really excited to get our floor and just really appreciate everything you've done.

Have a great day!